CRC will repair or replace any part or parts found to be defective in material or workmanship within two (2) years from the date of purchase.
In the case of consumables (including cleaning brush), warranty does not apply to fair wear and tear. The two years warranty covers products defective due to material or workmanship only.
In the event of any modification to the unit, misuse, negligence or accident, or the use in the SmartWasher® system of fluids, filters or additives other than those specifically authorised by ChemFree Corporation®, the warranty is void.
Consumers are reminded to only use the product in accordance with the SmartWasher Installation and Operating Instructions. Additional copies of Operating Instructions are available from CRC Customer Service (1800 224 227) or the CRC Website.
Any claim under this warranty must be made within the warranty period which commences on the date of purchase of your product. To make a claim under the warranty, the consumer will need to;
- Provide proof of purchase date (or have registered the product with CRC at time of purchase)
- Provide machine serial number
- In case of parts, return the part to CRC
- In case of machine body, provide photographic evidence and/or allow inspection by CRC representatives to enable appropriate investigation of cause of failure.
All costs associated with lodging the warranty claim including the return of goods to CRC or our nominated Distributor are the responsibility of the consumer.
This warranty is provided in addition to other rights and remedies you have under law:
Our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided by:
CRC (Aust) Pty. Limited
A.B.N. 77 000 725 833
9 Gladstone Road
Castle Hill, NSW 2154
SmartWasher Technical Assistance
Phone: 1800 224 227